Privacy policy and terms of service

Voqalize Technologies Private Limited ("Voqalize", "we", "us", "our") is a company registered in India, with its registered office at 503, Block 17B, Suncity Apartments, HSR Layout, Bengaluru, Karnataka 560102, India, and corporate identity number U62099KA2025PTC197186. Voqalize is voice AI infrastructure: it lets businesses add two-way voice conversations to their applications, websites and AI agents.

This policy applies to the website at voqalize.com, including the voice guide Emily and the demos on it; the developer console at app.voqalize.com; our APIs, SDKs, hosted voice runtime and MCP server; and any other product or service that links to this policy (together, the "Services"). Part B of this page sets out our terms of service, and our data processing addendum ("DPA") governs the personal data we process for customers.

Voqalize Technologies Private Limited also operates Recruit41, a separate product with its own privacy notice. This policy covers Voqalize only.

Voqalize as controller. We decide why and how your personal data is processed when you browse voqalize.com, talk to Emily or a demo on our site, create or use an account in the console, buy a plan, or write to us. For this data, we are the controller under the EU and UK GDPR and the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), and this policy is the notice that applies to you.

Voqalize as processor. Our customers use the Services to run voice conversations with their own users. When you speak to a voice agent or character in another company's app or website, that company (our customer) decides what is collected, whether the conversation is recorded, how long it is kept and what it is used for. The customer is the controller (or Data Fiduciary), and we are its processor (or Data Processor). We process that data only on the customer's documented instructions and under the DPA. The customer's own privacy notice governs, and requests about that data should go to the customer. If you contact us about it, we will pass your request to the customer and help them respond.

3.1 When you visit voqalize.com

Our servers and hosting provider receive standard technical information with each request, such as your IP address, browser type, device type, the pages you request, the referring page and the time of the request. We use it to deliver and secure the website. voqalize.com also uses analytics cookies, to understand how visitors use the site, and marketing and advertising cookies, to measure and improve our marketing. Section 15 explains our use of cookies.

3.2 When you talk to Emily or a demo on our site

Emily, the character who can guide you around voqalize.com, and the demos on our site are real voice sessions. Your microphone opens only after you choose to start a conversation and your browser asks for permission. During the session we process:

• your voice audio, streamed to us over WebRTC;
• the transcript of what you say, produced by our speech-to-text service, and the replies, produced by a language model and spoken by our text-to-speech service;
• events from the page that let the guide act on the site, such as which section is open or which button you pressed;
• session metadata, such as the time, duration, connection quality and your IP address.

The text of the conversation is sent to a third-party language model provider to generate replies (see section 8). We do not record Emily or the demos on our site, so no audio or video of your session is stored. We keep the session record, transcript and logs for 30 days (see section 10). Please do not share sensitive or confidential information with Emily or a demo.

3.3 When you create and use an account

When you sign up for the console, we collect your name and email address (for example through Google sign-in), your organisation name, and the information you create in the Services: agents and their settings, characters and voices you choose, the URL of your brain, API keys (we store them in a form we cannot read back), allowed origins and team members. We also keep records of how the Services are used, such as sessions run, minutes used, errors and logs, and a security audit trail of sign-ins, key changes and administrative actions.

3.4 When you buy a plan

We collect billing contact details, company name, billing address, tax identifiers such as a GSTIN, the plan you choose, invoices and payment status. Card and UPI payments are handled by our payment processors, Razorpay and Dodo Payments; we do not receive or store full card numbers.

3.5 When you contact us

If you email support@voqalize.com or contact us another way, we keep your message, your contact details and our reply so that we can help you and keep a record of what was agreed.

When a customer deploys Voqalize, the Services process the following on the customer's behalf, as its processor:

• Voice sessions. Audio from the end user's microphone, and camera or screen video if the customer's app sends it, carried over WebRTC to our voice runtime.
• Speech to text and text to speech. We transcribe what the end user says and turn the agent's replies into speech, using speech models that we operate on Google Cloud in the Mumbai region, India.
• The customer's brain. In Developer Integration, the customer runs its own agent (its "brain") and gives us its address. We send the transcribed text and session events to that brain and speak its replies. What the brain does with the data is the customer's responsibility.
• Plug & Play. When Voqalize manages the agent for the customer, we send the conversation text, together with the instructions and knowledge the customer configures, to a language model provider listed in the DPA to generate replies. Where the customer connects tools through MCP or another integration, we send the data needed to call those tools.
• Characters. We generate the facial movement and expressions of the on-screen character from the agent's speech. The character does not analyse the end user's face.
• Recordings and transcripts. If the customer turns recording on, we store audio (and any camera or screen video the customer's app sends) and the session's transcript, events and logs, so the customer can review them.

We do not use this data for our own purposes, sell it, or use it to build profiles of end users. The customer is responsible for telling its users about the processing, for obtaining any consent that is needed, including consent to record, and for answering their requests. Our commitments to customers are set out in the DPA.

A recording of someone's voice is personal data, and in some places it can become biometric data or sensitive personal data when it is used to identify a person. We do not use voice data to identify or authenticate individuals, we do not create voiceprints or speaker profiles, and we do not infer emotions, health or other sensitive characteristics from a person's voice for our own purposes.

We do not use customer audio, video, transcripts or recordings to train or improve speech or language models. We do not record Emily or the demos on our site, so nothing from those conversations is used to train models either.

We do not intend to collect special categories of personal data under the GDPR (such as data about health, religion, ethnic origin, sexual orientation or biometric data used for identification). People sometimes say sensitive things in a conversation, and we treat any such content with the same protections as the rest of the session. Customers must not use the Services to collect or process special categories of personal data, or biometric identifiers for identification, unless they have a lawful basis, have given any notice and obtained any consent the law requires, and have agreed this with us in writing.

We use the personal data we control to:

• provide the website, Emily, the demos and the Services, and carry out the requests you make;
• create and manage accounts, authenticate users and enforce plan limits;
• bill for the Services, collect payment and keep tax and accounting records;
• monitor, debug and secure the Services, and prevent fraud, abuse and misuse;
• understand how the Services are used, in aggregate, so we can improve them;
• understand how visitors use voqalize.com and measure our marketing and advertising, using the cookies described in section 15;
• answer questions and send service messages, such as security notices and changes to these terms;
• send product news to account holders, which you can turn off at any time;
• comply with law, respond to lawful requests and protect our rights.

Data you give us as a visitor, or when you sign up or register for the Services, is processed to provide the Services to you or to take steps you ask for before we do. Where we use data for something else, we ask for your consent, and you can withdraw it at any time by writing to us. We may also process data where it serves our legitimate interests and those interests are not overridden by your rights.

Under the DPDP Act, we process your digital personal data with your consent, or for a legitimate use the Act permits, such as where you have voluntarily provided data for a specified purpose and not objected to its use for that purpose.

We share personal data only as follows:

• Sub-processors and service providers that host our infrastructure, run language models, process payments or send email for us, under contracts that require them to protect the data and use it only for our instructions. The current list is in Annex 2 of the DPA.
• Our customers, for data we process on their behalf. Data passes to the customer's brain and systems as the customer directs.
• Legal and safety reasons, where we must comply with a law, court order or lawful request from an authority, or to protect the rights, safety and property of our users, the public or Voqalize.
• Business transfers, if we are involved in a merger, acquisition, financing or sale of assets, subject to this policy.

We do not sell personal data. We never use customer data, or the voice data of our customers' end users, for advertising, and we do not share customer data with any other product or business of our company.

On voqalize.com, advertising cookies can let our advertising partners collect information about your visit to the website. Some US state laws, including California's, call this "sharing" personal data for cross-context behavioural advertising. You can opt out at any time: our website shows a cookie choice whenever these cookies are in use, and we treat a Global Privacy Control signal from your browser as an opt-out. This applies only to website visits, never to the Services or to conversations.

All of the Services are hosted on Google Cloud in the Mumbai region (asia-south1), India, and nowhere else. That includes our control plane, database and storage, our voice runtime and our speech models. If you use the Services from outside India, your personal data is transferred to and processed in India, where data protection law may differ from the law where you live.

Our email and analytics providers process data in the United States; every other sub-processor processes data in India. Annex 2 of the DPA lists each one and where. When we transfer personal data out of the European Economic Area, the United Kingdom or Switzerland to a country without an adequacy decision, we rely on the European Commission's standard contractual clauses or another lawful transfer mechanism, as set out in the DPA. Transfers out of India follow the DPDP Act and any restrictions notified under it.

We may keep data longer where the law requires it, or to establish, exercise or defend a legal claim. When the period ends we delete the data or make it anonymous.

You can ask us to delete personal data we control by writing to support@voqalize.com. You can also ask us to delete an Emily or demo session before its retention period ends; tell us roughly when it happened so we can find it.

Customers can ask us to delete any session or recording we hold on their behalf, and when a customer's agreement ends we delete or return its data as the DPA sets out. If you are an end user of one of our customers, send your request to that customer; we will help them carry it out.

Deleted data may remain in encrypted backups for a limited period of time until those backups expire, and is not restored for any other purpose.

We protect personal data with technical and organisational measures suited to the risk, including:

• encryption in transit (DTLS-SRTP for the voice session, TLS for everything else) and encryption at rest;
• separation of each customer's data, with every request checked against the customer it names before data is read;
• short-lived download links for recordings, which expire within 15 minutes;
• access to production systems limited to named people, reviewed regularly and logged;
• vulnerability management, backups and incident response procedures.

Voqalize is ISO/IEC 27001:2022 certified and SOC 2 compliant, and complies with the GDPR and India's DPDP Act. More detail is on our security page. No system is perfectly secure, and we cannot guarantee that data will never be accessed without authorisation. If a breach affects your personal data, we will notify you and the relevant authorities as the law requires, including the Data Protection Board of India under the DPDP Act.

The Services, the console and the conversations on voqalize.com are intended for adults. We do not knowingly collect personal data from anyone under 18 (or the age of majority where they live) for our own purposes, and we do not knowingly market to children. If we learn that we have collected personal data from a child without verifiable parental consent, as required by the DPDP Act and, in the United States, the Children's Online Privacy Protection Act, we will delete it as quickly as is reasonably practical. If you believe a child has given us personal data, please write to us.

A customer that deploys the Services in a product used by children is responsible for meeting the laws that apply, including obtaining verifiable parental consent, and must tell us in writing before it does so.

Subject to the GDPR and other applicable law, you have the right:

• to be informed about how your personal data is collected and used, which is what this policy does;
• of access to the personal data we hold about you;
• to rectification of personal data that is inaccurate or incomplete;
• to erasure of your personal data;
• to restrict our processing of all or some of your personal data;
• to object to our processing in certain circumstances, and always to processing for direct marketing;
• to data portability, receiving your personal data in an electronic format you can take to another service;
• not to be subject to a decision based solely on automated processing, including profiling, that has legal or similarly significant effects. We do not make such decisions about you.

Under the DPDP Act, you also have the right to a summary of the personal data we process and the processing activities, to correction, completion, updating and erasure of your data, to withdraw consent as easily as you gave it, to have a grievance addressed by us, and to nominate another person to exercise your rights if you die or become unable to. Residents of California and other US states may have similar rights, including to know, delete and correct, and not to be discriminated against for using them. We do not sell personal data. Where advertising cookies on voqalize.com count as "sharing" under those laws, you can opt out as section 8 describes, including with a Global Privacy Control signal.

To use any of these rights, write to support@voqalize.com or to our grievance officer (section 17). We may need to verify your identity first. We will respond within the time the law allows. If you are not satisfied, you may complain to your local supervisory authority or, in India, to the Data Protection Board of India once you have used our grievance process.

If you are a customer using the Services to collect data about people from third parties, you are responsible for telling those people where the data came from.

voqalize.com uses analytics cookies and advertising cookies. Analytics cookies tell us how visitors find and use the site. Marketing and advertising cookies help us measure and improve our marketing and advertising. Where the law requires it, we ask for your consent before setting these cookies. You can also block or delete cookies in your browser settings.

voqalize.com also stores a small number of settings in your browser's local storage, such as whether you chose the light or dark theme. This data stays on your device. The console uses cookies and similar storage that are strictly necessary to sign you in and keep your session secure.

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If a change is significant, we will tell account holders by email or in the console before it takes effect.

For any question about this policy or your personal data, write to us:

Data Protection Officer and Grievance Officer (under the DPDP Act and the Information Technology Act, 2000 and its rules): Samkeet Jain, samkeet@voqalize.comCopy. We will acknowledge a grievance and resolve it within the time the law sets.

We are Voqalize Technologies Private Limited ("Voqalize", "Company", "we", "us", "our"), a company registered in India with its registered office at 503, Block 17B, Suncity Apartments, HSR Layout, Bengaluru, Karnataka 560102, India. You can reach us by email at support@voqalize.comCopy or by mail at the same address.

We operate the website voqalize.com, the developer console, our APIs, SDKs, hosted voice runtime and MCP server, and any other products and services that refer or link to these terms (the "Legal Terms") (together, the "Services").

These Legal Terms are a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Voqalize Technologies Private Limited, concerning your access to and use of the Services. If you accept them on behalf of a company or other entity, you confirm that you have authority to bind it, and "you" means that entity. By accessing the Services, you confirm that you have read, understood and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are expressly prohibited from using the Services and you must stop using them immediately.

The Services are intended for businesses and for individuals who are at least 18 years old. You may not create an account or accept these Legal Terms if you are under 18.

Voqalize is voice AI infrastructure. With Developer Integration, you connect your own AI agent (your "brain") and Voqalize handles the voice: the real-time session, speech to text, text to speech, turn-taking, interruptions, recording and the optional on-screen character. With Plug & Play, Voqalize also manages the AI agent for you, using a language model and the instructions, knowledge and tools you configure.

The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction where that would be contrary to law or would subject us to any registration requirement in that jurisdiction. Anyone who accesses the Services from other locations does so on their own initiative and is responsible for complying with local laws.

The Services are not tailored to comply with industry-specific regulations such as the US Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA). Voqalize does not offer a HIPAA Business Associate Agreement, so you must not use the Services to process protected health information under HIPAA unless Voqalize agrees otherwise in a signed agreement. If your use would be subject to any other such law, you may not use the Services for that purpose unless we have first signed a separate written agreement covering it. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

You may need to register to use the Services. By registering, you represent and warrant that: (1) all registration information you submit is true, accurate, current and complete; (2) you will keep it accurate and update it promptly; (3) you have the legal capacity to agree to these Legal Terms and will comply with them; (4) you are at least 18 years old; (5) you will not access the Services through automated means except through the APIs, SDKs and MCP server we provide; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

You are responsible for all use of your account, your sign-in credentials and your API keys, including use by your team members and by software you deploy. Keep secret keys on your server and never in a browser or mobile app; use publishable keys with allowed origins for client code. Tell us promptly at support@voqalize.com if you believe a key or account has been compromised. We may suspend a key or account that we reasonably believe is compromised or misused.

If you provide information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.

The plans, included minutes, usage rates and limits for the Services are set out on our pricing page or in your order form. Usage above a plan's allowance, recording and storage are charged at the rates shown there.

All purchases are non-refundable. We accept the following forms of payment: credit and debit cards, bank transfer and UPI. Payments are processed by our payment processors, Razorpay and Dodo Payments. Prices are charged in Indian rupees (INR) or US dollars (USD), as shown when you buy.

You agree to provide current, complete and accurate purchase and account information, and to promptly update it, including your email address, payment method and card expiry date, so that we can complete your transactions and contact you as needed. Tax, including GST, will be added to the price as required by law. We may change prices at any time, and we will tell you before a change applies to a plan you have already bought.

You agree to pay all charges at the prices then in effect, and you authorise us to charge your chosen payment provider for those amounts. We may correct any error in pricing, even after we have requested or received payment. We may refuse any order, and we may limit or cancel purchases that appear to be made by resellers or distributors without our agreement. If a payment is overdue, we may suspend the Services after giving you notice.

We are the owner or licensee of all intellectual property rights in the Services, including source code, databases, functionality, software, models, characters, voices, website designs, audio, video, text, photographs and graphics (the "Content"), and the trademarks, service marks and logos in them (the "Marks"). Our Content and Marks are protected by copyright and trademark laws and treaties around the world.

Subject to your compliance with these Legal Terms, including section 8 (Prohibited activities), we grant you a non-exclusive, non-transferable, revocable right to access and use the Services, and to use our characters and voices within your products through the Services, for your business purposes during your subscription. Our open-source SDKs and libraries are licensed under their own licences, which apply to that code.

Except as set out in this section or elsewhere in these Legal Terms, no part of the Services, Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose without our express prior written permission. To ask for any other use, write to support@voqalize.comCopy. We reserve all rights not expressly granted to you. Any breach of this section is a material breach of these Legal Terms, and your right to use the Services will end immediately.

Your content. "Customer Content" means the data you and your end users send through the Services, including audio, video, transcripts, the instructions and knowledge you configure, and the responses of your brain. You keep all rights in Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit and display Customer Content only as needed to provide, secure and support the Services for you, as described in Part A and the DPA. We do not claim ownership of Customer Content and we do not use it for advertising.

You represent and warrant that you have all rights, licences, consents and permissions needed to send Customer Content through the Services and to let us process it, and that it does not infringe or violate the rights of any third party or any law. You are solely responsible for Customer Content.

Feedback. If you send us any question, comment, suggestion, idea or other feedback about the Services ("Submissions"), you agree that we may use it without restriction or compensation to you, and you assign to us all intellectual property rights in it. This does not cover Customer Content.

Our right to remove. Although we have no obligation to monitor Customer Content, we may remove or disable access to content, or suspend an agent, if we reasonably believe it is harmful, unlawful or in breach of these Legal Terms.

When you use the Services to talk to your own users, you are responsible for how you deploy them. In particular, you will:

• tell your users, clearly and before or at the start of a conversation, that they are speaking with an AI system and not a person, where the law requires it or where a reasonable person could be misled;
• give your users any privacy notice the law requires, and obtain every consent needed to process their voice and other data, including consent from all parties to record a conversation where the law requires it;
• have a lawful basis for all processing you instruct us to carry out, and comply with the DPA;
• not present a character, voice or agent as a real, identifiable person without that person's written permission;
• keep a way for users to reach a human or another channel where your use case calls for one;
• follow the laws that apply to your use, including laws on consumer protection, telemarketing, recording, AI disclosure, accessibility and data protection.

The Services are not designed for, and must not be used for, calls to emergency services or as the only channel for safety-critical communication.

You may not access or use the Services for any purpose other than the one for which we make them available. As a user of the Services, you agree not to:

• use the Services to impersonate any person, clone or imitate a real person's voice or likeness without their consent, or mislead people about who or what they are speaking to;
• use the Services to identify or authenticate people by their voice or face, or to infer sensitive characteristics about them, unless we have agreed this in writing;
• make unsolicited or automated calls or messages in breach of telemarketing, anti-spam or consumer protection laws;
• use the Services to generate or deliver content that is illegal, harassing, hateful, defamatory, obscene, sexually explicit involving minors, threatening, discriminatory, or that promotes violence against a person or group;
• trick, defraud or mislead us or other users, especially in any attempt to obtain sensitive account information such as passwords or API keys;
• circumvent, disable or interfere with security features of the Services, including rate limits, usage limits and features that restrict copying or use;
• systematically retrieve data or content from the Services to build a collection, compilation, database or directory without our written permission;
• use the Services, or any output from them, to build or train a competing product or model, or otherwise use the Services as part of an effort to compete with us;
• except as permitted by law or by the licence of an open-source component, decipher, decompile, disassemble or reverse engineer any software that forms part of the Services;
• upload or transmit viruses, Trojan horses or other material that interferes with anyone's use of the Services, or that acts as a passive or active information collection mechanism such as spyware;
• interfere with, disrupt or create an undue burden on the Services or the networks connected to them;
• share, sell or transfer your account or API keys, or resell the Services, without our written agreement;
• harass, abuse, intimidate or threaten our employees or agents;
• use any information obtained from the Services to harass, abuse or harm another person;
• make improper use of our support services or submit false reports of abuse or misconduct;
• delete the copyright or other proprietary notices from any Content;
• use the Services in a manner inconsistent with any applicable laws or regulations.

The Services use machine learning to transcribe speech, generate speech, animate characters and, in Plug & Play, generate replies. Their output may be inaccurate, incomplete or inappropriate. Transcripts may contain errors, and a generated reply may state things that are not true. Output is not professional, legal, medical or financial advice.

In Developer Integration, your brain decides what the agent says and does, and you are responsible for it. In Plug & Play, you are responsible for the instructions, knowledge and tools you configure and for reviewing how the agent behaves before you deploy it.

You must not use output from the Services as the sole basis for any decision that has legal or similarly significant effects on a person, such as decisions about credit, employment, insurance, healthcare or access to services. Use independent human judgment and consider other factors.

We work to reduce errors and bias in our systems, and we review and update them regularly, but we do not warrant that they are free of errors or bias.

The Services connect to systems that we do not operate, such as your brain, the tools you connect through MCP or other integrations, sign-in providers such as Google, and third-party language model providers. Your use of a third-party service is governed by your agreement with its provider. We are not responsible for third-party services, their availability or their content, and we do not review data your brain or tools return. If a third-party service becomes unavailable, related features of the Services may stop working.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting them to law enforcement authorities; (3) in our sole discretion, refuse, restrict access to, limit the availability of or disable any of your content or agents; (4) remove or disable files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services to protect our rights and property and to keep the Services working properly. If you use abusive language toward us or other users, we may remove you as a user and bar you from the Services.

By using the Services, you agree to our privacy policy in Part A, which forms part of these Legal Terms. Where we process personal data on your behalf, the data processing addendum applies and forms part of these Legal Terms.

The Services are hosted on Google Cloud in the Mumbai region, India. If you access the Services from a region with laws on personal data that differ from Indian law, then by continuing to use the Services you are transferring your data to India and agreeing to its processing there, subject to the safeguards in Part A and the DPA. We do not knowingly accept, request or solicit information from children or knowingly market to children.

We may change, modify or remove parts of the Services at any time. We will give reasonable notice of a change that materially reduces the functionality of a paid plan. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Services, except as your plan or order form provides.

We cannot guarantee that the Services will be available at all times. Hardware, software, network or other problems, or maintenance, may cause interruptions, delays or errors. Any uptime commitment and the remedies for missing it are only those stated for your plan on the pricing page or in your order form. Otherwise, we have no liability for any loss, damage or inconvenience caused by your inability to access or use the Services during any downtime. Nothing in these Legal Terms obliges us to maintain and support the Services or to supply corrections, updates or releases, except as your plan or order form provides.

These Legal Terms remain in full force and effect while you use the Services. You may stop using the Services and close your account at any time. Without limiting any other provision of these Legal Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services (including blocking certain IP addresses) to any person for any reason, including for breach of any representation, warranty or covenant in these Legal Terms or of any applicable law or regulation. We may terminate your use of the Services or delete your account at any time, without warning, in our sole discretion.

If we terminate or suspend your account, you may not register a new account under your name, a fake or borrowed name, or the name of any third party. We may also take appropriate legal action, including civil, criminal and injunctive redress. When your account closes, we delete or return Customer Content as Part A and the DPA describe.

These Legal Terms are governed by and interpreted under the laws of India. Voqalize Technologies Private Limited and you irrevocably agree that the courts of India have exclusive jurisdiction to resolve any dispute arising in connection with these Legal Terms, subject to section 16.

16.1 Informal negotiations

To speed up resolution and control the cost of any dispute, controversy or claim related to these Legal Terms (each a "Dispute") brought by either you or us (each a "Party"), the Parties agree first to try to negotiate any Dispute (except those listed in section 16.4) informally for at least thirty (30) days before starting arbitration. Informal negotiations begin when one Party gives the other written notice.

16.2 Binding arbitration

Any Dispute arising out of or in connection with these Legal Terms, including any question about their existence, validity or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the rules of that court, which are incorporated into this clause by reference. There shall be three (3) arbitrators. The seat, or legal place, of arbitration shall be Bengaluru, India. The language of the proceedings shall be English. The governing law of these Legal Terms shall be the substantive law of India.

16.3 Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) no Dispute may be arbitrated on a class-action basis or use class-action procedures; and (c) no Dispute may be brought in a purported representative capacity on behalf of the general public or any other persons.

16.4 Exceptions to informal negotiations and arbitration

The following Disputes are not subject to sections 16.1 to 16.3: (a) any Dispute seeking to enforce or protect, or concerning the validity of, the intellectual property rights of a Party; (b) any Dispute related to or arising from allegations of theft, piracy, invasion of privacy or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, neither Party will elect to arbitrate any Dispute falling within the part found to be illegal or unenforceable, and that Dispute shall be decided by a court of competent jurisdiction under section 15, and the Parties agree to submit to the personal jurisdiction of that court.

Information on the Services may contain typographical errors, inaccuracies or omissions, including in descriptions, pricing and availability. We may correct any errors, inaccuracies or omissions and change or update information on the Services at any time, without prior notice.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We make no warranties or representations about the accuracy or completeness of the Services' content, AI output, or the content of any website or application linked to the Services, and we assume no liability or responsibility for any (1) errors, mistakes or inaccuracies of content, transcripts or generated output; (2) personal injury or property damage of any nature resulting from your access to and use of the Services; (3) unauthorised access to or use of our secure servers and any personal or financial information stored on them; (4) interruption or cessation of transmission to or from the Services; (5) bugs, viruses, Trojan horses or the like that may be transmitted to or through the Services by any third party; or (6) errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available through the Services. We do not warrant, endorse, guarantee or assume responsibility for any product or service offered by a third party through the Services, and we are not a party to any transaction between you and third-party providers.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE LEGAL TERMS, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD BEFORE THE CAUSE OF ACTION AROSE.

Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

You agree to defend, indemnify and hold us harmless, including our subsidiaries, affiliates and all of our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable lawyers' fees and expenses, made by any third party due to or arising out of: (1) Customer Content; (2) your use of the Services, including any conversation your agents hold with your end users; (3) your breach of these Legal Terms or the DPA; (4) any breach of your representations and warranties in these Legal Terms; (5) your violation of the rights of a third party, including intellectual property, privacy and publicity rights; (6) your failure to give notice or obtain consent as section 7 requires; or (7) any overtly harmful act toward any other user of the Services. We may, at your expense, assume the exclusive defence and control of any matter for which you must indemnify us, and you agree to cooperate, at your expense, with our defence. We will use reasonable efforts to notify you of any such claim, action or proceeding when we become aware of it.

We keep certain data that you transmit to the Services to manage the performance of the Services, and data relating to your use of the Services, for the periods set out in Part A. Although we perform regular backups, you are responsible for keeping your own copies of any data you need, including recordings and transcripts you want to keep beyond the retention period. To the extent permitted by law, we have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from it.

Visiting the Services, sending us emails and completing online forms are electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically, by email and on the Services, satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by us or through the Services. You waive any rights or requirements under any laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, to the extent permitted by law.

These Legal Terms, the DPA, any order form and any policies or operating rules we post on the Services constitute the entire agreement between you and us. If an order form signed by both of us conflicts with these Legal Terms, the order form prevails for that conflict. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of it. These Legal Terms operate to the fullest extent permitted by law. We may assign any or all of our rights and obligations to others at any time. We are not responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is found unlawful, void or unenforceable, it is severable and does not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment or agency relationship is created between you and us by these Legal Terms or your use of the Services. These Legal Terms will not be construed against us because we drafted them. You waive any defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties.

We may update these Legal Terms from time to time. The "Last updated" date at the top shows when they last changed. If a change is significant, we will notify account holders before it takes effect. By continuing to use the Services after a change takes effect, you accept the updated Legal Terms.

To resolve a complaint about the Services or to receive more information about using them, contact us at:

Questions about personal data can also go to our grievance officer, listed in Part A, section 17. For the terms that apply to the personal data we process for you, see the data processing addendum.