Voqalize / Solutions

Healthcare

Your patients ask. Your app does the paperwork.

Rescheduling, intake forms, prep sheets, refills and bills are where patients and caregivers get stuck on a small screen. With Voqalize they say what they need, and your app does the steps while they watch. Questions about their health still go to your care team.

Go to Console Try a live demo

How to reschedule (for Mom)

1open the app
2tap Menu (3 lines, top left)
3Appointments
4Manage
5the little pencil
6Reschedule
7scroll to Thursday
8CONFIRM

call me if stuck

9:41

WWillow Health

Good morning, Carol

Next visitTue, Oct 14 · 9:00 amAnnual checkup · Dr. Anita Patel

AppointmentsMessagesRefillsBilling

Reminders

Intake form due before your visit
Flu shots are in

Annual checkup

BookedTue, Oct 14 · 9:00 am

RescheduleCancelDirections

Pick a new time

Mon13Tue14Wed15Thu16Fri17

Thursday morning

8:30 am10:30 am11:15 am

Moved to ThursdayOct 16 · 10:30 amSame doctor, same clinic

Move my appointment to Thursday morning.

Thursday at 10:30 with Dr. Patel. Want me to move it?

Yes, move it.

Example app. Carol asks once and confirms, and the app does the eight steps from her daughter's note.

The story

One checkup, from the forms to the bill.

An example family. Carol, 71, just moved her checkup to Thursday. Here is the rest of her week, and the bill her daughter Jen sorts out later, with Ira, the app's character, helping.

01Monday · the intake form

The form she used to save for Jen.

9:41

WWillow Health

Before your visit · Thu, Oct 16

Medications Step 3 of 4

List everything you take, including vitamins.

From your last visit

Lisinopril10 mg · Once a day
Atorvastatin20 mg · At night
Metformin500 mg · Twice a day
Vitamin D NewStrength1,000 IU

Review and send

Same medicines as last year, and I started vitamin D.

I copied three from your last visit and added vitamin D. What strength is it? It's on the bottle.

One thousand units.

They say

“Same medicines as last year, and I started vitamin D.”

Today: Four screens of fields, typed on a phone, with the pill bottles lined up on the counter.
With Voqalize: Carol says what's new since last year. Ira fills in the rest and asks about the vitamin D, and she taps Send herself.

02Wednesday night · the prep sheet

A question at 9:40 pm, answered from your own instructions.

9:41

WWillow Health

Tomorrow

Annual checkup and fasting lab workThu, Oct 16 · 10:30 amDr. Anita Patel · Willow Clinic, 2nd floor

Prep instructionsPDF
Directions
Online check-in opens at 8 am

Prep instructions

Getting ready for your lab work

What to bring

Medicines

Eating and drinking

Water only for 12 hours before your blood draw. No coffee, tea or juice.

After your visit

Can I have my coffee before the blood test tomorrow?

Your clinic's sheet says water only for 12 hours before your blood draw. Your draw is at 10:30 tomorrow morning.

They say

“Can I have my coffee before the blood test tomorrow?”

Today: Find the email, open the PDF, pinch to zoom, look for the word fasting. Or wait until the clinic opens.
With Voqalize: Ira reads from your clinic’s own sheet and shows her the line it used.

03Two weeks later · the bill

Jen asks about her mom’s bill from her desk at work.

portal.larkfieldhealth.example/billing

WWillow HealthViewing Carol Hayes

Billing

Amount due$140.00

Oct 16 · Annual checkup and lab work$140.00 due
Sep 2 · Flu shot$0.00
Jul 21 · Lab workPaid

Statement · Oct 16 visit

Service	Billed	Plan paid	Network discount	You owe
Office visit	$210	$120	$40	$50
Lab work	$180	$50	$40	$90
Total	$390	$170	$80	$140

Applied to this year's deductible$140

3 payments of $46.67First on Nov 1 · no feeConfirm plan

Why does Mom owe $140 for Thursday's visit?

Her statement says her plan paid $170, and $80 came off for being in network. The $140 counts toward her deductible this year. Pay it now, or split it over three months?

Split it, please.

Three payments of $46.67, the first on Nov 1. Tap Confirm to set it up.

They say

“Why does Mom owe $140 for Thursday’s visit?”

Today: An insurance statement and a clinic bill that use different words for the same numbers, and a billing line that opens at 9.
With Voqalize: Jen gets the answer on the statement itself, and the money doesn’t move until she taps Confirm.

Where requests go

Paperwork stays in the app. Symptoms go to your care team.

You set the rules your agent follows. For a care app we start with three. No diagnosis and no medical advice. Anything about how someone feels goes to your care team. Anything that could be an emergency gets told to call 911.

Send my refill to the pharmacy on Main Street.
Ready in your app
Your refill request for Main Street Pharmacy is ready. Check it and tap Send.
My ankle is still swollen. Is that normal?
Sent to your care team
That's one for Dr. Patel's team. I've started a message to them with what you told me.
I have chest pain right now.
Call 911
Please call 911 now.

Also done in the app: finding an in-network doctor, booking a lab visit, updating an insurance card, paying a bill.

How it plugs in

Two ways to add it.

Your patient app or portal stays as it is. There are two ways to add a voice to it.

Plug & Play

One script tag. We learn your site, build the agent and run it.

Add the tag to your patient portal or booking site. Voqalize reads your visit types, forms and help pages, and your character walks patients through them in your portal.

How Plug & Play works

Developer Integration

Keep your agent and your systems. We add the voice.

Your agent already talks to your scheduling, records and billing systems, and it keeps doing that. Voqalize adds the voice and lets it work your screens.

How Developer Integration works

Either way, Voqalize runsWebRTCSpeech-to-textText-to-speechTurn-takingInterruptionsCharactersRecording

Service you can talk to.

Give your app a voice in 5 minutes.

Go to Console Try a live demo Pricing