Voqalize / Solutions

Retail and e-commerce

Your customers shop in sentences. Let your store understand them.

Voqalize gives your store a voice and a character. Shoppers say what they need. The store finds it and fills in the checkout on screen while it answers.

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larkfield.example/search

LLarkfield

something for my dad's back under $200Back care for him, under $200, by Sunday

0 results for “something”Check the spelling, or try fewer words.

Back careFor himUnder $200By Sunday

3 results

Lumbar pillow$45Firm, for his desk chairArrives Sat

Heated back wrap$89Heat, three settingsArrives Sat

Massage seat cushion$179Heat and massageArrives Sat

Something for my dad's back, under $200. It has to get there by Sunday.

Three fit, and all of them arrive Saturday. Two of them are heated.

One order, start to finish

The rest of Nora’s order took three more sentences.

One sentence got Nora three options in the store above. Here is how she picked one, paid, and swapped it two weeks later.

Larkfield, Nora, her order and the prices are examples.

01Decide

Compare on how he’ll use it.

They say

“Which of the heated ones is better for him? He drives a truck all day.”

Today: Two tabs, two spec sheets, and a guess about which one has a car plug.
With Voqalize: The store puts the two side by side and says which one suits a man who drives all day.

02Buy

A checkout that fills itself in.

9:41

LLarkfieldCheckout

Massage seat cushion$179.00

Ship to

Name, street, city, ZIPDad Robert Hale
418 Saguaro Lane, Tucson, AZ 85719

Delivery

StandardArrives TueFreeTwo-dayArrives Sat$12.99

Gift wrap$5.00

Gift noteDrive safe, Dad.

Card numberCard ending 1187

Total$179.00$196.99

Place order

Ship it to my dad in Tucson, gift wrapped. Add a note: drive safe, Dad.

It will arrive Saturday, wrapped, with your note. Have a look, then tap Place order.

They say

“Ship it to my dad in Tucson, gift wrapped. Add a note: drive safe, Dad.”

Today: Twelve fields, a saved address behind a menu, and gift wrap on the last page.
With Voqalize: Every field comes from what she said or what the store already knows. She reads it over and places the order herself.

03After the sale

A swap instead of a refund.

9:41

LLarkfieldOrders

Your orders

Massage seat cushionDelivered Saturday to Dad

TrackReturn or exchange

Lumbar pillowDelivered in May

Exchange

Seat cushion$179

Heated wrap$89

ReasonDuplicate gift

Back to card ending 1187$90.00

Return labelEmailed to you

New wrap shipsToday, to Dad

Confirm exchange

My brother got Dad the same cushion. Can I swap mine for the heated wrap?

Confirm, and the wrap ships to your dad today. You get $90 back once the cushion reaches us.

They say

“My brother got Dad the same cushion. Can I swap mine for the heated wrap?”

Today: Find the order number, pick a reason from a list, wait a week for the refund, then buy the wrap again.
With Voqalize: You keep the sale, and nothing is refunded until the shopper confirms.

Where it helps most

Shoppers leave where the store can’t follow what they mean.

You already see these drop-offs in your analytics. Here’s the screen today, and what the shopper would say instead.

Search~~Today: 0 results for “something”~~
They say: “I need a rain jacket that packs small. I’m going to Seattle in May.”
Filters~~Today: Nine filters across four menus~~
They say: “Something linen, but not white, under 60 bucks.”
Size and fit~~Today: A size chart in centimeters~~
They say: “I’m a medium in most brands. Which size is that here?”
Compare~~Today: A spec table with forty rows~~
They say: “Which of these is better for a side sleeper?”
Checkout~~Today: Twelve fields for a one-item order~~
They say: “Ship it to my office.”
Where’s my order~~Today: A tracking number to paste somewhere else~~
They say: “Will it get here before Friday?”

The character proposes. The shopper confirms anything that charges a card or sends a refund.

How it plugs in

Two ways to add it.

You don’t rebuild the store. You choose how much of the setup your team builds itself.

Plug & Play

One script tag. We learn your site, build the agent and run it.

Paste your store’s URL to hear it, then add the script tag. Your character learns your product pages, size guides and return policy. Then it helps shoppers find things and check out on the pages you already have.

How Plug & Play works

Developer Integration

Keep your agent and your systems. We add the voice.

Your agent keeps its own line to the catalog, the cart and order history. Voqalize carries the conversation and sends its actions to the page, so the filters and the cart update on screen while it talks.

How Developer Integration works

Either way, Voqalize runsWebRTCSpeech-to-textText-to-speechTurn-takingInterruptionsCharactersRecording

Bring back the person behind the counter.

Paste your URL. Hear your site talk back.

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