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Voqalize / Solutions

Customer support

Support that listens, then does the clicking.

Your customers ask out loud, right in your app. Your app answers, makes the change on the screen they're on, and brings in your team when a person should take over.

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One customer, one conversation

Three things to sort out. She says each one once.

Dana orders coffee from Morning Roast, an example subscription app. Each scene picks up where the last one left off.

01The question

A delivery that didn't show.

They say

“Where's my order? It was supposed to come today.”

Today
Find the order page, copy a tracking number, paste it into the carrier's site, then email support anyway.
With Voqalize
She asks once. The app pulls up the order and the tracking and tells her Thursday.

02The change

Thursdays work better anyway.

They say

“Then move me to Thursdays, and skip the next delivery.”

Today
Plan, then Manage, then Delivery day, then a calendar on another page for the skip.
With Voqalize
She asks for both at once. It reads them back, and nothing is saved until she says yes.

03The handoff

A person who already knows.

They say

“And I think I was charged twice this month.”

Today
Press 2 for billing, hold music, then “what's your order number?” and the whole story again.
With Voqalize
Sam joins already holding the order, both charges and the Thursday change. Dana doesn't repeat herself.

The handoff

It knows when to bring in a person.

Your agent answers what your help center covers and changes what your app allows. The rest goes to your team, along with everything it already did.

  1. Money has to go back.A refund, a credit or a dispute goes to a person.
  2. The customer asks for a person.It connects them the first time they ask.
  3. The answer isn’t written down.Nothing in your help center or your policies covers it.
  4. The customer is upset.When frustration shows, a person takes over.
  5. Your rules say so.You choose what always goes to your team.
SWhat Sam sees before he says hello
Customer
Dana, two bags every two weeks
Asked
“I think I was charged twice this month.”
Already done
Found order #4471. Moved her to Thursdays. Skipped Oct 29.
Still open
Refund one of two $36 charges from Oct 1
On screen
Billing, charges
Conversation
4 minutes, transcript attached

How it plugs in

Start with the help center you already wrote.

Nobody rebuilds the app. Point it at your articles, or connect the tools your support team uses now.

Plug & Play

One script tag. We learn your site, build the agent and run it.

We read your help center and your site and run the agent for you, so it answers from your own articles and opens the right page while it talks. When a policy changes, you correct it in the console.

How Plug & Play works

Developer Integration

Keep your agent and your systems. We add the voice.

Connect your order, billing and ticketing systems. Your agent stays yours. It looks things up, changes plans when the customer says yes, and passes the conversation to your team.

How Developer Integration works

Either way, Voqalize runsWebRTCSpeech-to-textText-to-speechTurn-takingInterruptionsCharactersRecording

Answer the question before it becomes a ticket.

Paste your URL. Hear your site talk back.

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