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Voqalize / Solutions

Insurance

Your policyholders say what happened. Your app fills in the claim.

Keep the insurance app you have and let people talk to it. They get a quote, report an accident or check their coverage by saying it, on the screen they're already using. Your adjusters still decide every claim.

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One claim, three moments

One fender-bender, start to finish.

Elena is an example policyholder in an example insurer's app, and every name and number here is made up. Three points in one claim, and each starts with something she says.

01The accident

Reported from the parking lot, before she drives home.

They say

“Someone just backed into me at the grocery store. Nobody's hurt, but my back bumper is smashed.”

Today
A dozen fields and a map pin, filled in while she's still rattled.
With Voqalize
She says it once. The claim is filled in and waiting for her to send before she leaves the lot.

02The question

Is a rental covered? The app reads her the policy.

They say

“Am I covered for a rental car while mine's in the shop?”

Today
A policy PDF, or a call to the claims line.
With Voqalize
The app reads her the line from her own policy. The decision stays with her adjuster.

03The follow-up

A week later: where is my claim, and who can fix the car?

They say

“What's happening with my claim? And is there a body shop near work?”

Today
A status page that says “In review”, and a search for body shops.
With Voqalize
Plain status, a shop a mile from work, and a time she confirms.

The handoff

Your adjusters still make the call.

The character works from your policies and your claims system. Anything that decides coverage, fault or money goes to a person, with the whole conversation attached.

The character

  • Fills in quotes and claims from what people say
  • Reads back the quote your rating system produces
  • Reads back what their own policy says
  • Asks for the right photos and documents
  • Explains where a claim stands
  • Offers repair times for the person to confirm
Example handoff

PSHanded to Priya ShahClaims adjuster

Claim
CL-4471 · Elena Ortiz · 2021 Toyota RAV4
What happened
Backed into while parked. No injuries. Rear bumper.
Evidence
Three photos, the other driver's plate and insurance card
She asked
Is a rental covered? A body shop near work.

Conversation attached

Your team

  • Whether a claim is covered
  • Who was at fault
  • Estimates, payouts and settlements
  • Any change to a policy or a price

How it plugs in

Two ways to add it.

Nobody rebuilds the app. Pick the path that fits your team.

Plug & Play

One script tag. We learn your site, build the agent and run it.

Put a character on your quote, claims and help pages. It learns your coverage guides and works the forms you already have. Connect your policy and claims systems when you want it to answer for one policyholder.

How Plug & Play works

Developer Integration

Keep your agent and your systems. We add the voice.

Your agent keeps talking to your policy and claims systems, so your coverage rules stay where they are. Voqalize adds the voice and the character.

How Developer Integration works

Either way, Voqalize runsWebRTCSpeech-to-textText-to-speechTurn-takingInterruptionsCharactersRecording

Service you can talk to.

Give your app a voice in 5 minutes.

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